Faq
Orders & Shipping
What are my shipping options and delivery times?
We offer standard and expedited shipping. Standard delivery typically takes 5-7 business days, while expedited shipping arrives within 2-3 business days. Delivery times are estimates and may vary based on your location and carrier processing. You will receive a tracking number via email once your order ships.
Do you ship internationally?
Yes, Papyrielle ships to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on your destination.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your Papyrielle purchase. You may return most unused items in their original packaging within 30 days of delivery for a full refund. Personalized or customized items are final sale and cannot be returned.
How do I initiate a return?
To start a return, please email our support team at [email protected] with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
How long does it take to process a refund?
Once we receive your returned item and inspect its condition, we will process your refund. Please allow 5-10 business days for the refund to be credited back to your original payment method.
Products & Care
Are the notebooks and paper suitable for fountain pens?
Many of our premium notebooks feature high-quality, fountain-pen-friendly paper that minimizes feathering and bleed-through. Please check the individual product description for specific paper specifications and compatibility details.
How should I care for my leather notebook cover or pen holder?
To maintain the beauty of genuine leather products, keep them away from direct heat and moisture. Clean with a soft, dry cloth. Over time, leather will develop a unique patina, enhancing its character.
Do you offer product customization?
Currently, we offer limited customization options such as embossing on select leather goods. Any available customization features will be clearly indicated on the product page.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption.
Is my payment information secure?
Absolutely. Our website uses industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information. We do not store your full credit card details on our servers.
Contact & Support
How can I get help with an issue not covered here?
Our dedicated customer support team is here to assist you. For any questions, concerns, or assistance, please reach out to us via email at [email protected]. We strive to respond to all inquiries within one business day.